Portal cover

Rafting Route 62


Back to service

Terms and Conditions

Terms & conditions - Rafting Route 62 Day Trips

Cancellation: If a cancellation is made by you, the client, withing 24 hours of event, loss of 100% of the total booking price occurs. All cancellations incur a loss of 20% of the total booking price. Rafting Route 62 reserves the right to cancel or alter a river trip due to adverse weather conditions, or if a client is unsuitable due to age, size, ill health/poor fitness. If a trip is cancelled by Rafting Route 62, you will be given the opportunity to change your booking date, or be given a refund.

Refund Policy: There will be no refund given if a client fails to turn up for a confirmed booking. There will be no refund for a booking cancelled within 24 hours of the time of the trip. A 50% cancellation fee will apply to any cancellations within 2 days of a confirmed booking date.

1. Health & Safety: Rafting Route 62 is committed to maintaining a safe and healthy environment for our clients, employees, visitors and any other persons involved in our business operations. Adventure activities have a degree of risk. Participants should be aware that no operator can guarantee their safety. Rafting Route 62 cannot be held responsible for any injury, loss or damage to personal property if our instructions are not followed.
2. It is the guide's and manager's right to refuse clients on board if they are intoxicated or under the influence of drugs. There will be no credit refund if a client is excluded from rafting due to their intoxication.
3. NO alcohol may be taken along on the trip.
4. Any willful damage incurred by a client to the property of Rafting Route 62 will be charged to the client.
5. Rafting Route 62 and / or their employees, are not liable for any property loss or damage incurred by a client , or personal injury suffered while participating in Rafting Route 62 activities.

Customer privacy policy
Rafting Route 62 shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Rafting Route 62 bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Rafting Route 62 via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Rafting Route 62 separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Rafting Route 62 takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Rafting Route 62 chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Rafting Route 62 may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Rafting Route 62 based in South Africa trading as Rafting Route 62 and with registration number 2018/386630/07

© 2018 Tornado Tour Systems (Pty) Ltd ta Activitar.

Help and Support